Frequently Asked Questions

Get answers to common questions about TrueXpress | Refill | Master Lash Refill.

For best results, we recommend scheduling a refill every 2-3 weeks to maintain fullness and shape.

Typically, a refill session lasts about 60-90 minutes, depending on individual lash condition and desired fullness.

We advise against using mascara on your TrueXpress lashes to prevent damage and maintain their airy look.

Arrive with clean lashes, free of makeup or residue, to ensure the best application and results.

No, many clients find the process relaxing; you may even enjoy a nap during your appointment.

Delaying refills may result in more extensive touch-ups, possibly requiring a full new set of lashes.