Frequently Asked Questions

Get answers to common questions about TrueXpress | Refill.

We recommend scheduling your TrueXpress refill every two weeks to effectively replace any shed extensions and maintain your desired look.

Typically, a TrueXpress refill session lasts around 30 to 45 minutes, depending on the number of extensions that need replacing.

No, the TrueXpress refill is designed to maintain and protect your natural lashes while enhancing their appearance with lightweight extensions.

We advise against using mascara to ensure the longevity of your eyelash extensions and to avoid clumping or damaging the lashes.

To prolong your TrueXpress look, avoid water and steam for the first 24 hours and use a gentle cleanser for the lashes.

If you experience any irritation after your refill, please contact us immediately so we can assess the situation and provide appropriate care.