Frequently Asked Questions

Get answers to common questions about TrueVolume | Refill.

For optimal results, we recommend scheduling your TrueVolume refill every 2-3 weeks to maintain fullness and style.

It’s best to discuss your previous lash styles with our technicians, as some may require more preparation for a TrueVolume refill.

Typically, a TrueVolume refill session takes about 90 minutes, depending on the extent of the refill needed.

No, our lightweight materials ensure that your lashes remain comfortable and natural even after a refill.

While it's not necessary, if you choose to use mascara, opt for a light formula that is safe for use with extensions.

Avoid oil-based makeup removers and heavy skincare products around your eyes for 24 hours before your appointment.