Frequently Asked Questions

Get answers to common questions about TrueXpress® | Refill.

Book your TrueXpress® | Refill about two weeks after your initial set. This timing replaces natural lashes that have shed and preserves fullness. If you’re unsure, consult our artists — they’ll assess retention and recommend the best schedule for you.

Yes — our technicians replicate your original style, length, and curl during the refill. We reference your prior service notes and visually assess retention to match extensions precisely, adjusting only if you request a different look.

Refill appointments are shorter than full sets, typically 30–45 minutes depending on how many extensions need replacing. Exact time varies by retention and desired fullness; arrive relaxed and expect efficient, comfortable service.

Yes — minor style adjustments like changing curl or adding slight length are possible during your refill. Major style changes may require a consultation or a full set to ensure proper application and lash health.

Avoid oil-based products, heavy rubbing, and water for 24 hours. Brush lashes daily with a clean spoolie and use gentle, lash-safe cleansers. Proper aftercare prolongs retention and keeps your refill looking fresh until your next appointment.

If you’re late, we’ll accommodate where possible but may shorten service to stay on schedule. Significant lateness could require rescheduling or converting to a full set if retention is poor. Call ahead and we’ll advise the best option.