Frequently Asked Questions

Get answers to common questions about Hybrid | Refill.

We recommend refills every 2-3 weeks to replace shed lashes and preserve shape and density. Timing depends on your natural growth cycle, aftercare, and desired fullness — your technician will advise a personalized schedule at each visit.

Yes, minor style adjustments like changing curl, length, or volume ratio are possible during a refill if your natural lashes permit. Major style changes or a full transformation may require a full set for the healthiest, most durable result.

When applied and maintained correctly, Hybrid refills are safe and gentle. Our certified artists use proper isolation and lightweight extensions; however, skipping refills or improper aftercare can stress natural lashes. We examine lash health each visit to prevent damage.

Typical refills take 45–75 minutes depending on lash retention and refill percentage. If most extensions remained, we can complete touch-ups faster; lower retention or extra customization may extend the service time.

Yes — you can still receive a refill, but the result depends on how many extensions shed. If retention is low, we may need to convert to a full set to rebuild the look. Your artist will assess and recommend the best option.

Avoid water, steam, and oil-based products for 24–48 hours. Brush lashes daily with a clean spoolie, sleep on your back if possible, and use only salon-approved cleansers and serums to prolong extension life and maintain lash health.