Frequently Asked Questions

Get answers to common questions about Classic | Refill.

We recommend scheduling Classic | Refill every 2–3 weeks to replace naturally shed lashes and maintain fullness. Timing varies by your lash growth cycle and lash-shedding rate; your technician will advise a personalized schedule during your appointment.

If your natural lashes are sparse, a Classic | Refill can still work but may require careful mapping and lighter styling. Consult with our technician—sometimes a hybrid or a fresh full set provides better coverage for sparse lashes.

Yes — minor adjustments to length or curl can be made during a Classic | Refill if there’s enough natural lash to support them. Significant style changes typically need a full set, so discuss desired adjustments when booking.

When applied and removed correctly, Classic | Refill should not damage natural lashes. Our technicians use gentle adhesives and proper techniques; avoid picking, rubbing, or oil-based products and follow aftercare to preserve lash health.

Arrive with clean, makeup-free eyes and avoid oil-based products before your appointment. Skip caffeine to minimize eye twitching, and bring any previous lash notes or preferences. New clients should book a full set or call for assessment.

A Classic | Refill typically takes 45–60 minutes depending on how many lashes need replacing and retention levels. We assess your lash map and customize the refill; arrive a few minutes early to relax and update preferences.